1. Introduction

Thanks for using TranslateWise!

We help companies to provide online customer support via multilingual chat and turn their content multilingual.

Below we describe how we collect, use, and keep your data when you use our websites, software, and services (“Services”).

2. What type of data do we collect?

We may collect and use the following data to provide, improve, and protect our Services: General information and contacts – we collect your name, address, date of birth, phone number, e-mail address, etc. and associate this data with your account;

Your Items – our Services enable you to manage your multilingual files, documents and other data (“Your Items”) and collaborate with others to achieve your goals. We protect Your Items as well as information related to them;

Usage information – related to your usage pattern of the Services, for example, actions you take in your account (like sharing, editing, viewing, and moving files or folders) and use this to improve our Services and protect our users.

Device information – related to the devices you use to access the Services, including IP addresses, type of browser, the device you use, and so on.

We also collect other types of information through cookies like browser information, time of visit, referring site etc. 


3. How do we collect personal data?

We may collect personal information in a variety of ways, for example:

Online channels: We may collect personal data through our Digital Channels, e.g., when you subscribe to a newsletter, register for a webinar, contact us, download content from our channels, or register to use a Service.

Offline: We may collect personal data when you visit our booth at one of the events, during phone calls, or when you contact our customer service.

Information from third parties: we aim to provide relevant marketing, offers, and services to you; we may also obtain information about you from third sources.

4. Why we collect your data

We collect the data described above to provide you with the Services in a reliable and secure manner, as well as for our legitimate business needs.

We give users the option to use some of our Services free of charge. If you use our free Services, we retain the right to send you information about upgrades and plans. You can opt-out at any time in the notifications section of your account.

We may collect and share your personal data with other companies for the purposes of:

  • performing our contractual obligations and the obligations set forth by applicable law and regulatory authorities;

  • enhancing your user experience and provide you with more user-friendly services;

  • providing and administering access to services that you have requested;

  • answering customer service matters and correcting mistakes;

  • providing personalized offerings, recommendations, and advertisements based on data we have about you;

  • analyzing market trends and future demands;

  • preventing, limiting, and investigating various types of abuse of our channels.

5. Who we share your data with

We are the main processor of your data and share it with third parties.

TranslateWise uses certain trusted third parties such as Maksekeskus AS for the purposes of processing your payment. These third parties will access your data only to perform tasks on our behalf in compliance with this Privacy Policy.

We may also disclose your data to third parties when required by law or court order, but we do not sell it to advertisers or other third parties. Our actions have the purpose of protecting all our users and providing trusted services.

Our team is dedicated to keeping your information secure and testing for vulnerabilities. We also continue to work on features to keep your information safe.

6. How long we store your data?

We will retain your data for the period necessary to fulfill the purposes outlined in this Privacy Policy. When your data is no longer relevant for the purposes for which it has been collected, we will erase or anonymize it.

7. User Data Deletion

If you want to delete your user data, please write to


8. What methods do we use to secure your data?

We have implemented organizational, technical, and administrative measures to protect your data within our organization.

While we take reasonable steps to secure your personal information, you should be aware that no security procedures or protocols are guaranteed to be 100 percent secure from hacking or third party interruption. We realize there is still some risk occurring by sharing any information online. We make our best effort to protect your data. 

If you have any concerns related to security issues or the way we handle your data, please contact us immediately (see “Contact” details below).


9. Possible changes to this Privacy Policy.

If necessary, we may update this Privacy Policy from time to time. The dates at the beginning of this page indicate when this Privacy Policy was last revised and confirmed.

Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Sites. Substantial changes in our Privacy Policy will be notified at least 14 days before they become effective.


10. Contacts

You may at any time opt-out of receiving marketing communication by sending an email to We will try to comply with your request(s) as soon as reasonably possible.

But please note:

- there might be some latency in deleting your data from our servers and back-up storage;

- we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.

If you have any concerns or complaints regarding the way we collect and handle your personal data, you can send them to by mail:


TranslateWise OÜ

Laeva 2 Tallinn 10151


If we can’t answer your question, you have the right to contact your local data protection supervisory authority.